WHO WE ARE
Our site address is: https://shop.socksindustry.com Owned by Socks Industry International Co., Ltd
Effective Date: 2025.02.21
At [Socks Industry International Co., Ltd], we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and straightforward return policy.
1. Return Window
You may return most items purchased within 30 days of receipt for a full refund or exchange, provided the item is in its original condition, unused, and in the original packaging.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [info@socksindustry.com] or Phone & Whatsapp [+86 15216015280] within the return window.
- Provide your order number and the reason for the return.
- Our team will provide you with a return authorization and shipping instructions.
4. Return Shipping
- You are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., incorrect or defective item).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [Specify Amount] USD to ensure they are returned safely.
5. Refund Process
Once we receive your returned item, we will inspect it and notify you of the refund approval or rejection. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [Normally 7-10 business days].
6. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
7. Contact Us
If you have any questions about our return policy, please contact us:
- Email: [info@socksindustry.com]
- Phone: [+86 152 1601 5280]
- Address: [Building A1, Wanxi Hantang Industry Park, Weiwu Road Yaodu Town, Dongzhi County, Chizhou,Anhui Province]
Thank you for shopping with us!
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